FAQs
How can I contact Caesar Supps?
You can email us at info@caesarsupps.com.au. Our customer service team will be happy to help you with anything you need.
Where do you ship from?
All orders are dispatched Monday to Friday from our Sydney warehouse via Australia Post Express for domestic deliveries. Our head office is based in Brisbane, Australia.
Can I change or cancel my order?
We aim to ship orders quickly, so please contact us within 12 hours of placing your order if you need to make changes.
After this window, we can’t guarantee modifications but once your item arrives, you may still return it for a full refund.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), Apple Pay and PayPal.
When will my order be processed?
Orders are processed Monday to Friday. Please allow 1–2 business days for handling. Shipping follows on the next business day.
We do not dispatch on weekends or public holidays.
How long will it take to receive my order?
-
Australia: 1–3 business days (Free Express Post)
What if I don’t receive my order?
If your order hasn’t arrived within 30 days of shipping, you are eligible for a full refund.
How do I return an item?
Email us at info@caesarsupps.com.au with your order number. We’ll guide you through the return process.
What if the item I received is defective, incorrect or damaged?
Contact us immediately at info@caesarsupps.com.au. Include your order number and a photo of the item.
We’ll resolve it fast, guaranteed.
When will I receive my refund?
Refunds are processed back to your original payment method.
For credit/debit cards, allow 7–10 business days after we receive the return or approve your refund.