FAQs
How can I contact Caesar Supps?
You can email us at info@caesarsupps.com.au. Our customer service team will be happy to help you with anything you need.
Where do you ship from?
All orders are dispatched Monday to Friday from our Sydney warehouse via Australia Post Express for domestic deliveries.
Our head office is based in Brisbane, Australia.
Can I change or cancel my order?
We aim to ship orders quickly, so please contact us within 12 hours of placing your order if you need to make changes.
After this window, we canât guarantee modifications â but once your item arrives, you may still return it for a full refund.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), as well as Apple Pay, PayPal, Shop Pay, and Afterpay.
When will my order be processed?
Orders are processed Monday to Friday. Please allow 1â2 business days for handling.
Shipping follows on the next business day.
We do not dispatch on weekends or public holidays.
How long will it take to receive my order?
Australia: 1â3 business days (via Express Post).
What if I donât receive my order?
If your order hasnât arrived within 30 days of shipping, youâre eligible for a full refund.
How do I return an item?
Email us at info@caesarsupps.com.au with your order number. Weâll guide you through the return process.
What if the item I received is defective, incorrect, or damaged?
Contact us immediately at info@caesarsupps.com.au. Include your order number and a clear photo of the item.
Weâll resolve it fast â guaranteed.
When will I receive my refund?
Refunds are processed back to your original payment method.
For credit or debit cards, please allow 7â10 business days after we receive the return or approve your refund.