FAQs

How can I contact Caesar Supps?
You can email us at info@caesarsupps.com.au. Our customer service team will be happy to help you with anything you need.

Do you ship worldwide?
Yes, we offer international shipping.

Where do you ship from?
All orders are shipped from Brisbane, Australia.

Can I change or cancel my order?
Because we aim to process orders quickly, any change or cancellation request must be made within 12 hours of placing your order. After this period, changes cannot be guaranteed. Once received, your order may still be returned for a full refund.

What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX) and PayPal.

When will my order be processed?
Orders are processed between Monday and Friday. Please allow 1–3 business days for processing, with shipping to follow on the next business day. During holidays or sale periods, processing times may be slightly extended. We do not ship on weekends.

How long will it take to receive my order?
Domestic (Australia-wide) orders typically arrive within 1–3 business days. International orders may take up to 7 business days, depending on destination and customs clearance.

What if I don’t receive my order?
If you have not received your order within 30 days of shipping, you are eligible for a full refund.

Will I be charged customs or taxes?
Prices shown are tax-free in AUD. You may be responsible for duties, taxes, and customs fees upon delivery—these are determined by your local customs office and are not covered by Caesar Supps. For more information, please contact your local customs authority.

How do I return an item?
Please contact us at info@caesarsupps.com.au and we’ll guide you through the return process.

What if the item I received is defective, incorrect, or damaged?
If your order is incorrect, missing, or damaged, please contact us right away. Include your order number, photos of the item(s), and any relevant details. We’ll resolve the issue as quickly as possible.

When will I receive my refund?
Refunds are credited to your original form of payment. For credit/debit cards, please allow 7–10 business days after we receive your return or process your cancellation. If the refund hasn’t appeared, check with your bank or card provider for posting timelines.